1. Where are you from?
We are from Xiamen, China.
2, How long is your company history?
Our umbrella factory was established in 2013.
3, What is your company brand?
Our brand is Wintop.
4, Which certificates do you have for the PPE products.
We have 510K, FDA, CE, EN455, 13485 certificates for PPE products.
5, Do you work with some brands on the white list of the Ministry of Commerce.
Yes, we cooperate with many famous brands all over China, which are on the White list.
6, How big is your factory
We have over 5,000 square meters factory and over 50 workers
7, Can you advise your production capability?
We can produce over 1 million pieces of 3 ply masks in 5-7 days, 1 million pieces of KN95 in 10-14 days; 1 million boxes of nitrile gloves in 60-90 days; 1 million pieces of test kits in 30 days.
8, How long is your production lead time?
Basically, our production lead time is 5-90 days. It depends on order quantity, quality requirements, etc.
9, Besides OEM order, Do you offer ODM service?
Yes, we have professional designers and engineers to do OEM jobs.
10, Can you tell me your minimum order quantity?
Basically, our MOQ is 5000pcs per item.
11, Do you offer free samples?
We can offer free samples if they are available. We should get sample costs if we should make new samples.
12, How long is your sample lead time?
It takes 7-14 days to make new samples.
13, Shall we pay for sample express freight if we like to check your sample quality?
Yes, customers always pay for express freight before they place an order.
14, Do you inspect quality by QC staff internally and accept QC inspection from any third party?
Yes, we inspect quality by QC staff internally and accept QC inspection from third parties, such as SGS, TUV, INTERTEK, etc.
15, What are your QC standard for customers?
Normally, we accept AQL 2.5. We can even accept 100% inspection.
16, What are your payment terms?
We accept T/T, L/C, Western Union, etc.
17, Do you have a refund policy if there is a quality problem with the PPE products order.
Yes, we can refund the defective PPE products or make new PPE products as compensation.
18, Do you accept huge orders, such as annual order of nitrile gloves for 20 million boxes/month * 12 months = 240 million boxes.
Yes, we can
19, Are you looking for any agents or wholesalers in some countries.
Yes, we are looking for agents and wholesalers all over the world.
20, Which ports do you send the umbrellas from?
We mainly ship umbrellas from Xiamen port. We can send from other ports, such as Shenzhen and Shanghai port, etc.
21, How do you send PPE products if we are in urgent need of them.
We always send umbrellas by express, such as DHL, UPS, TNT, FEDEX, EMS, etc. We can also send goods by air to Xiamen, Shenzhen, or Shanghai.
